I’ll cut to the chase… Here the most recent reply.
Thank you for your recent note.
We are quite concerned over your experience, and are sorry for any inconvenience or frustration this has caused you. We will do our best to help you.
Regarding this particular issue, please call our phone support line at 1-800-235-6325 during our hours of operation – 9AM to 8PM 7 days a week Eastern Time so that one of our agents can further assist you as your problem needs probing and troubleshooting.
If you encounter an issue in the future with your Kodak product or Kodak EasyShare software, we have created an online troubleshooting guide. You may click on the URL below to access this troubleshooting guide.
We are glad to be of service and are here for you if you need us in the future. If you do, please include any previous e-mail.
Kodak Information and Technical Support
I’m annoyed. Anyway, I’ll have to wait till after the first of the year to brave their phone support, I don’t have the time nor patience right now. I’ve put it on my todo list for next year.
Has anyone gotten any result via their phone support?