Z1275 Support Reply – Off topic canned response

Sorry to say but I got exactly what I expected from kodak tech support. A canned answer that I have seen numerous other people get the same answer. Here for your reading enjoyment is the reply in it’s entirety.

Kodak Digital Support wrote:

Greetings Zeb,

Thank you for your recent visit to the Kodak Web site and question about the quality of HD videos taken with the Kodak EasyShare Z1275 zoom digital camera.

We are quite concerned over your experience, and are sorry for any inconvenience or frustration this has caused you. We will do our best to help you.

Kindly check the recommended system requirements for playing High Definition videos:

Videos with 720p resolution (1280 x 720 @ 30 fps) require a powerful PC for smooth playback.

WINDOWS VISTA, XP, and 2000 Operating Systems
Processor:

  • INTEL PENTIUM 4 2.8 GHz processor or faster
  • INTEL PENTIUM D processor
  • INTEL CORE Duo and CORE 2 processors (including CORE 2 Duo, CORE 2 Quad, etc.)
  • AMD ATHLON 64, 64 FX, and 64 X2 Dual-Core processors
  • AMD TURION 64 and 64 X2 Dual-Core mobile processors

Computer Memory (RAM): 512 MB or greater
Video Display Memory: 64 MB or greater

MACINTOSH OS X
Processor:

  • 1.8 GHz POWERMAC G5 or faster
  • INTEL CORE Duo and CORE 2 processors (including CORE 2 Duo) D processor

Computer Memory (RAM): 256 MB or greater
Video Display Memory: 64 MB or greater

The information above can be found at http://www.kodak.com/global/en/service/help/support/requirements/hdtvDockSystemRequirements.jhtml?pq-path=11550

If you encounter an issue in the future with your Kodak product or Kodak EasyShare Software, we have created an online troubleshooting guide. You may click on the URL below to access this troubleshooting guide.

http://www.kodak.com/go/itg

We are glad to be of service and are here for you if you need us in the future. If you do reply, please be sure to include any previous e-mail so we may assist you better.

Regards,

Erick F

Kodak Information and Technical Support

http://www.kodak.com/go/support

That’s a cut and paste from my email. So, trying my best not to get irate at the canned response… Seriously if I see “We are quite concerned over your experience, and are sorry for any inconvenience or frustration this has caused you.We will do our best to help you.” One more time, I’m going to scream.”  My only frustration is with Tech Support. I tried my best to bite my tongue in my reply back. Not sure if it worked or not. Here goes….

Eric,
Please don’t take this the wrong way… but did you read the email?
This is not an operating system or requirements issue. I’m well sure that a 64 bit athlon with four gigs of ram and a 512mb can play at quicktime file.

If you take ten seconds to do a Google search on ‘z1275 video jitter’ you’ll find countless acounts of people with the same issue. Visit my site zebpalmer.com to see my reviews of the camera and all the respondants with similar issues or head over to dpforums or other well know digital camera sites to see the countless threads about it. Now, would you kindly forward the question up to someone who knows what they are talking about? We are sick of getting these canned answers and your tech support telling us to use the online troubleshooter. If you don’t believe us pick up a z1275 and take a video of it in either 640×480 or 720p mode then play it back on any computer or tv you chose. All we want is a solid answer from someone who has at least seen a Z1275 and can tell us whether the issue will be fixed or not.

Again, if you don’t have any idea of what we’re talking about, forward it up the chain until you find someone who does.

I don’t intend to be mean, but seriously, we’re not idiots.

thanks
zeb

One very, very frustrated Kodak Customer. This is making me reconsider ever buying a Kodak camera again. Probably just because I’m mad right now, but how hard is it to have your tech support be helpful? Overall I still love this camera, I just want an answer on the video issue. I probably shouldn’t write much more when I’m this frustrated. Any thoughts???

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